Stuck on login screen

Step 1 - Restart Windows with the Shift key

1. Click the Power icon

2. Hold Shift

3. Click Restart

Step 2 - Open Command Prompt in Recovery Mode

After restart:

1. Select Troubleshoot

2. Select Advanced options

3. Select Command Prompt

Step 3 - Open Registry Editor

1. In Command Prompt, type: regedit

2. Press Enter

Step 4 - Load the SOFTWARE registry hive

1. Select HKEY_LOCAL_MACHINE

2. Click File → Load Hive

1. Open the following path: Windows → System32 → config

Step 5 - Load the SOFTWARE file

1. Select the SOFTWARE file

2. Click Open

3. Enter msoftware as the Key Name

4. Click OK

⚠️ If you see an error saying the file is in use:

• Click OK

• Manually browse via This PC → Windows drive → Windows → System32 → config → SOFTWARE

Step 6 - Navigate to the PasswordLess registry key

Go to: HKEY_LOCAL_MACHINE → msoftware → Microsoft (or Windows NT) → Windows NT → CurrentVersion → PasswordLess

Step 7 - Change the value

1. Click Device

2. Double-click DevicePasswordLessBuildVersion

1. Change Value data from: 2 → 0

2. Click OK

Step 8 - Exit Recovery Mode

1. Close all windows

2. Select Continue to boot into Windows

You should now be able to log in successfully